《AXA 安盛呈獻 My Love Andy Lau World Tour - Hong Kong 2018》
《 演唱會退票退款辦理方案---特別通告》
《AXA 安盛呈獻 My Love Andy Lau World Tour - Hong Kong 2018》
《 演唱會退票退款辦理方案---特別通告》
主辦機構「映藝文化娛樂有限公司」感謝大家的包容與耐心等候。早前接獲康樂及文化事務署書面通知，2019年12月香港體育館場地租用申請不獲接納，故未能安排補場演出。對此，主辦機構再次向受影響之觀眾深表歉意。現公布退票退款方案。
主辦機構取消了共七場（2018年12月28日至2019年1月3日）「劉德華2018香港演唱會」。由於受影響人數眾多，為了方便持票人士辦理退票退款和減省排隊時間，主辦機構現提供兩階段退票退款方案，詳情如下：
📌1. 第一階段《郵寄辦理》
持票人士即日起可於演唱會官方網站 http://concert.andylau.com/form 下載「演唱會退票退款－郵寄辦理表格」及瀏覽相關之條款，然後將 (i) 已填妥及簽名之郵寄辦理表格及 (ii) 完整有效之門票正本 (註1)寄回主辦機構處理。
郵寄期限：
由2019年2月1日起至2019年4月15日止 (以郵戳日期為準)，逾期郵件恕不受理。
退款安排：
退款將於2019年5月31日或之前退回成功辦理退款的持票人士於表格上填寫之用以購票的信用卡戶口或指定的香港本地銀行有效港幣儲蓄或支票戶口。
郵資補貼：
主辦機構將支付每位成功辦理退款的持票人士郵資補貼(不論任何地區和退票數量)一律一次性HK$35元正。無論任何購票方式，郵資補貼將存入持票人士指定的香港本地銀行有效港幣儲蓄或支票戶口。
📌2. 第二階段《現場辦理》
現場辦理日期 : 2019年5月17-19日 及2019年5月24 - 26日(星期五、六、日)
現場辦理時間 : 早上10時 – 下午6時
現場辦理地點 : 香港紅磡暢運道九號，香港體育館「租用人售票處」
持票人士請攜同 (i) 已填妥之現場辦理表格(或可於現場即時填寫) 、 (ii) 完整有效之門票正本 (註1) 及 (iii) 填報於辦理表格第一部分所用的身份證明文件正本，前往現場地點辦理退票退款手續。
有關「演唱會退票退款－現場辦理表格」下載及相關條款，請瀏覽演唱會官方網站 http://concert.andylau.com/form
※ [請注意] ※
1. 依照城市售票網(Urbtix)的購票條款及細則，票款只會退回予持有已取消演唱會門票的持票人士。
2. 退款按門票票面值金額以港幣計算 (所以不包括門票票面值為HK$ 0.0的公關門票)，所有在購票時繳付之手續費/行政費/郵費皆不設退款 。
3. 主辦機構將對所有退回之門票進行驗票，每張門票會由專門指派的驗票員辨別真假；若發現假票，將即時報警處理。倘門票上的資料被刪去或經過塗改，又或門票遭損毀、污損或變得殘缺不全，主辦機構有拒絕辦理退款之決定權。
4. 經「華仔天地」購票之持票人士，將由「華仔天地」辦理退票退款，請登入 www.awc618.com 瀏覽詳情。
5. 經「亞洲萬里通」兌換門票之持票人士，如選擇退票退回里數，請登入 https://www.asiamiles.com/…/20181231_andy-lau-concert-ticke… 瀏覽詳情。
6. 建議退票退款持票人士保存已填妥及簽署之辦理表格和退回之門票 (正反面)拍照檔及郵寄存根 (如選擇郵寄)以作日後查詢之用。
7. 如有任何爭議，主辦機構保留最終決定權。
[註解]：
註1 : 2018年12月28日門票[無需票根] ; 2018年12月29日至2019年1月3日必須為完整門票[連票根]，影印本、列印版或照片恕不接受。
如有查詢，請於2019年2月1日起於辦公時間( 星期一至五，早上10時至下午6時，公眾假期除外)，致電以下熱線或 電郵至 refund@focusentertainment.cc 。
查詢熱線：
852-2361 6929
852-2361 6708
852-2751 9118
任何更新消息，將在以下官方社交平台公布：
映藝文化娛樂：
Facebook：https://www.facebook.com/focusentertainmentltd
Instagram：https://www.instagram.com/focusentertainmentltd
微博：https://www.weibo.com/6107633959
My Love演唱會社交平台
Facebook：https://www.facebook.com/MyLoveAndyLauWorldTour
Instagram： https://www.instagram.com/myloveandylauworldtour
微博：https://www.weibo.com/6598879485
此致
映藝文化娛樂有限公司
2019年1月31日
AXA presents My Love Andy Lau World Tour- Hong Kong 2018
The Concert Organizer, Focus Entertainment Limited, would like to thank everyone for their patience and understanding. Earlier, we had received written notification from the Leisure and Cultural Services Department that our booking application for the Hong Kong Coliseum for December 2019 had not been accepted, and therefore will not be able to reschedule the cancelled shows. For this, we would again like to express our deepest apologies to the affected audiences and will now announce the refund arrangements.
A total of seven shows (from 28th December 2018 to 3rd January 2019) of the “Andy Lau Hong Kong Concert 2018” were cancelled. As many people have been affected, in order to facilitate the refunds process for the affected ticket holders and to minimise the need to line up, we have arranged for two options to obtain refunds, the details of which are as follows:
📌1. Phase One: Refunds Processed by Post
From now on, ticket holders who wish to process their refunds by post can download the “Concert Refund Request Form – by Post” and view the terms and conditions at the official concert website http://concert.andylau.com/form. Ticket holders should send (i) their completed and signed Refund Request Form and (ii) their complete original valid ticket(s) (Note 1) to the Concert Organizer for processing.
Period for refund by post:
1st February 2019 to 15th April 2019. Requests received after the postmark deadline of 15th April 2019 will not be accepted.
Refund arrangement:
All successful refunds will be credited directly to the ticket holders’ designated valid original payment credit card or Hong Kong dollar savings or current bank account registered with a Hong Kong licensed bank on or before 31st May 2019.
Postage subsidy:
The Concert Organizer will subsidize postage for each ticket holder’s successful refund request at a standard rate of HK$35 (on a one off basis, regardless of territory and number of tickets per request form). Regardless of the purchase platform, the subsidized postage will be credited to a valid Hong Kong dollar savings or current bank account registered with a Hong Kong licensed bank.
📌2. Phase Two: On-site Cash Refund
Dates: 17th - 19th May 2019 and 24th - 26th May 2019 (Friday, Saturday and Sunday)
Time: From 10:00am to 6:00pm
Location: “Hirer’s Box Office” at the Hong Kong Coliseum (9 Cheong Wan Road, Hung Hom, Kowloon, Hong Kong)
Ticket holders should bring (i) their completed and signed “Concert Refund Request Form – On-site” (or fill in and sign the form available on-site); (ii) their complete original valid ticket(s) (Note 1), and (iii) their original identity document used to fill in Part 1: Personal Details of the form, to the location specified above to process their refund.
To download the “Concert Refund Request Form – On-site” and to view the terms and conditions of on-site cash refunds, please visit the official concert website at http://concert.andylau.com/form.
※ Please Note ※
1. In accordance with the terms and conditions of sale of URBTIX, a refund will only be made to those ticket holders of the cancelled concerts.
2. Only the face value of the ticket(s) in Hong Kong Dollars will be refunded (hence complimentary tickets, i.e. tickets with a face value of HK$0.0 printed on the ticket, will not receive a refund). Administrative, handling and postage fees paid during purchase will not be refunded.
3. The Concert Organizer will examine the authenticity of all returned tickets. Any counterfeit tickets will be reported to the police immediately. The Concert Organizer reserves the right to refuse any refund request if the information on the ticket has been erased or altered, or if the ticket is damaged, defaced or incomplete.
4. Refund for tickets purchased through Andy World Club will be processed by Andy World Club. Please go to www.awc618.com for relevant details.
5. For ticket holders who redeemed ticket(s) through Asia Miles and wish to be refunded their mileage points, please go to https://www.asiamiles.com/…/20181231_andy-lau-concert-ticke… for details.
6. Ticket holders who have submitted refund requests are advised to take and retain a photo of their completed and signed Refund Request Form(s), their original valid ticket(s) (both front and back) and mailing receipt (if by post) for record and future reference.
7. In case of any dispute, the Concert Organizer reserves the right of final decision.
Remarks:
Note 1: 28th December 2018 tickets - without stubs; 29th December 2018 to 3rd January 2019 tickets - with stubs intact. Photocopies, prints or photographs of the tickets will not be accepted.
For any inquiries, please call the following enquiry hotlines during office hours from 10am to 6pm, Monday to Friday (except public holidays) or email refund@focusentertainment.cc.
Enquiry Hotlines:
852-2361 6929
852-2361 6708
852-2751 9118
Further updates will be posted on the following official social media platforms:
Focus Entertainment Limited:
Facebook : https://www.facebook.com/focusentertainmentltd
Instagram：https://www.instagram.com/focusentertainmentltd
Weibo：https://www.weibo.com/6107633959
My Love Andy Lau World Tour relevant social media：
Facebook : https://www.facebook.com/MyLoveAndyLauWorldTour
Instagram : https://www.instagram.com/myloveandylauworldtour
Weibo : https://www.weibo.com/6598879485
Focus Entertainment Limited
31 January 2019
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