台灣虎航已經公布因應燕子颱風的相關處理方式
2018/09/17(含)之前已購票來往桃園/高雄 - 大阪的乘客
1.可以更改至09/30前出發/回程飛往日本任一航點機票，免付更改手續費及價差！
***須於原訂搭乘航班出發時間至少六小時前完成航班更改***
申請專線：02-5599-2555
2.退費至台灣虎航信用帳戶(須於6個月內使用完畢)
***須於2018/09/16 18:00前完成線上申請***
申請專線：https://goo.gl/forms/q2gprTmNgrBjPrWJ3)
3.全額刷退至原刷卡的信用卡
***須於2018/09/16 18:00前完成線上申請***
申請專線：https://goo.gl/forms/q2gprTmNgrBjPrWJ3)
透過OTA或旅行社訂票，請逕自向原購買處申請處理
(本作業辦法已不適用; this handling procedure is void)
【台灣虎航因應燕子颱風之作業辦法；Tigerair Taiwan’s Handling Procedure for Typhoon Jebi】
因應日本大阪關西機場遭受燕子強烈颱風侵襲，暫時無法提供服務，台灣虎航將配合提供因燕子颱風影響之行程更改原則，凡已購買台灣虎航2018年9月4日至2018年9月17日(含)期間往返桃園-大阪關西(航班編號IT210、IT211、IT212、IT213)及高雄-大阪關西(航班編號IT284、IT285)的旅客，可適用以下任一方案：
方案一，更改搭乘日期及航點：可更改航班至日本任一航點，且為2018年9月30日(含)前之尚可訂位航班，可免付更改手續費一次及免支付機票價差。
旅客若選擇方案一，必須於原訂搭乘航班出發時間至少六小時前完成航班更改，逾期恕無法做任何更動，並請主動聯絡台灣虎航客服中心(+8862-5599-2555)。為配合本作業辦法，台灣虎航客服中心2018年9月5日至2018年9月7日將延長營業時間至晚間22:00。非透過台灣虎航官網購票者，請逕洽原開票旅行社或開票平台協助辦理。
方案二，退費。旅客可選擇將本次退款保留在台灣虎航的信用帳戶中(存入原訂位代號PNR中)，保留的全數金額可於六個月內重新購買機票並完成搭乘；或選擇退款至原購票使用之信用卡中。選擇方案二的旅客，請於2018年9月16日下午18:00前完成線上申請(https://goo.gl/forms/q2gprTmNgrBjPrWJ3)，不須透過台灣虎航客服中心。
Due to the strong typhoon Jebi hit Kansai Airport, Osaka, Japan, passengers who are going to travel with Tigerair Taiwan flights (flight number including IT210, IT211, IT212, IT213, IT284, and IT285) between 4 September 2018 and 17 September 2018 from Taoyuan or Kaohsiung to Osaka could select one of the alternative options as below.
Option 1: Changing her/his travel period and destination. Passengers are able to change their flight destination to one of Tigerair Taiwan’s destination in Japan and travel before 30 September 2018. As long as there are available seat for the selected flight and before their initial departure date, changes can be done without additional service charge and airfare difference won’t be applied once.
Please note that all changes need to be done before his/her initial departure for at least 6 hours, if s/he would like to select option 1. Tigerair Taiwan’s call centre (+8862-5599-2555) will operate between 09:00 and 22:00 from 5 September 2018 to 7 September 2018. If her/his booking was made through travel agency or other platform but not Tigerair Taiwan’s official website, please contact her/his original channel for further assistance.
Option 2: Refund. Passengers are able to opt for the refunded sum to be secured in the credit account of Tigerair Taiwan (credited into original reservation code: PNR). The total amount is able to be reused to purchase other air ticket within 6 months. Passengers are also able to choose refund full amount to her/his credit card account, which s/he used to complete the booking. For option 2, passengers could apply directly online (https://goo.gl/forms/q2gprTmNgrBjPrWJ3) by her/his own before 18:00 (GMT+8) of 16 September 2018, no need to contact Tigerair Taiwan’s call centre.
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